Hotels & Resorts

Operations consulting & training for hotels and resorts

Whether you are looking for custom training to enhance service levels or want a collaborative partner to inspire and motivate your team, my bespoke consulting services can help you achieve your goals. Offering independent site inspections to evaluate your Hotel/Resort Operations to find efficiencies and improve procedures.

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Services

Training solutions that inspire and upskill your team

Bring out the best in your property with the help from an experienced professional from the luxury destination club industry.

Custom training courses

Custom interactive training workshops that engage and energize your teams and give them the tools and training to enhance your customers service experience.

Outsourced training solutions

Allow me to present and train with your brand standards and collateral while immersing myself in your operation to better understand your specific needs.

Site inspections and quality assessment

Providing thorough property and service standard assesments to uncover missed opportunities and ensure standards are being met.

Digital training library and email newsletter

Extend your training efforts with a personalized digital training library and ongoing email newsletter to continually inspire and engage your team.

About Me

15+ years luxury hospitality experience with leading resort & destination club brands

Kelly Carr with her two kids on the beach

👋 Hi, I'm Kelly Carr,

I'm a mom, wife, hospitality consultant, FAU alumni, yogi, and electric bike enthusiast. My husband and I also own and operate Naples Electric Bikes, an electric bike rental company in Naples, FL.

Prior to venturing into Entrepreneurship, I spent 13 years with Exclusive Resorts, the leading luxury destination club, as the Regional Director of Operations for the Caribbean. During my tenure, I was responsible for operations and asset preservation of the Caribbean portfolio representing 10 unique islands and approximately $100 million in club assets. I have extensive experience in auditing and evaluating luxury private residences and Hotel/Resort accommodations ensuring they meet the most discerning expectations. In addition, I was responsible for training the personnel delivering the services to ensure consistency and unparalleled service experiences.

I have partnered with and executed training for team members associated with the most extraordinary hospitality brands and Villa rental companies including The Ritz-Carlton (Grand Cayman), Rosewood Hotel & Resorts (Nassau & Virgin Gorda), The Four Seasons (Anguilla), The Palms (Turks & Caicos), WIMCO (St. Barth’s), Paradise Beach (Nevis), The Abaco Club (Abaco).